We are committed to delivering your carefully curated timepieces with precision and care. Every order is processed through a meticulous quality check before being securely packaged to ensure your luxury accessories arrive in pristine condition. Our fulfillment team operates with efficiency, handling both modern and classic designs with equal attention to detail. Whether you've selected a statement piece for special occasions or an everyday essential, our shipping process is tailored to meet the highest standards of reliability.
Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs procedures. Seasonal demand or unforeseen logistical circumstances could occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.
We offer transparent shipping options designed to accommodate different order values:
Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applied to orders of $60 or more
All shipping fees are calculated at checkout based on your order subtotal before taxes. Expedited shipping options may be available for select regions during checkout.
We currently ship to most countries across North America, Europe, and parts of Asia-Pacific. Some remote locations or areas with complex import regulations may have restricted delivery options. During checkout, our system will automatically verify if we can deliver to your address. For inquiries about specific destinations not listed, please contact our support team prior to placing your order.
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. Our system integrates with major carriers to provide real-time updates. If you haven't received tracking information within 5 business days of ordering, please check your spam folder or contact us at [email protected] for assistance.
While we strive for seamless deliveries, occasional delays may occur due to carrier issues or customs inspections. If your package hasn't arrived within 5 business days of the estimated delivery date, please contact us at [email protected] with your order number. For lost shipments, we initiate a thorough investigation with the carrier and will either resend your order or process a refund once the case is resolved. Our team typically responds to shipping inquiries within 24-48 business hours.
International shipments may be subject to customs fees, import taxes, or other charges imposed by your local authorities. These fees are the responsibility of the recipient and are not included in our shipping costs or product prices. We declare all packages at their full value for customs purposes. We recommend checking with your local customs office to understand potential charges before ordering, as these fees vary significantly by country and can occasionally exceed the value of the items themselves.
